Audio works in VLC. No audio in TiviMate. Same stream. Different apps handle audio tracks differently. Your British IPTV reseller should know which apps work best.
Here's a quick technical breakdown: some players default to audio track 0. Others default to track 1. Some players support AC3. Others require AAC. A seller who tests their streams across multiple apps will know which combinations work.
In most cases, you can fix this by manually selecting the audio track in your player settings. But a good British IPTV seller will tell you this upfront. A bad seller will say "our streams have audio" — which is true but unhelpful.
What actually works is asking: "Which players handle your audio tracks correctly without manual selection?" A good IPTV reseller UK will recommend specific players. A bad seller will say "all of them" — which is false.
Let me give you a real example. A user's British IPTV had no audio in his favourite player. Support said "use VLC." He didn't like VLC's interface. He asked if they could fix audio in his preferred player. They couldn't. He switched.
Most operators find that audio compatibility varies by player. A seller who doesn't know which players work hasn't tested.